Broken spring request help
Garage doors may use torsion springs above the door or extension springs along the sides. A broken spring may appear as a visible gap, loose cable, uneven door movement, or a door that suddenly feels too heavy. Do not try to wind, unwind, remove, or adjust the spring.
If the garage door is stuck open, stuck closed, or hanging crooked after a spring or cable concern, the situation may feel urgent. The emergency garage door repair request page may be more useful for access, security, or safety concerns.
During intake, share when the issue started, whether you heard a bang, whether the opener was used afterward, whether the door moved unevenly, and whether any cable appears loose.